WVS Solutions ("we," "our," or "us") is committed to protecting the privacy and security of our clients' and website visitors' personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our services, including our website, products, and Remote Tech Support services.
1. Information We Collect
We may collect the following types of information when you interact with us:
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Personal Information: Name, email address, phone number, company name, and billing information.
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Technical Information: IP addresses, device types, operating systems, and browser details when accessing our website or services.
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Service-Specific Information: Data necessary to assist you through Remote Tech Support, including system configurations, error logs, and software details.
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2. How We Use Your Information
We use the information collected to:
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Provide, maintain, and improve our IT solutions and services.
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Deliver Remote Tech Support efficiently and securely.
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Respond to inquiries, troubleshoot issues, and offer technical assistance.
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Process transactions and manage client accounts.
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Send service updates, security notifications, or promotional content (only with your consent).
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3. Remote Tech Support
When you use our Remote Tech Support service, accessible via a link on the WVS Solutions website, we may temporarily access your system to diagnose and resolve technical issues.
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Secure Access: Remote sessions are encrypted and require your consent before initiating.
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Limited Access: We only access information directly related to troubleshooting the issue at hand.
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Data Handling: No files or personal data will be downloaded, saved, or shared without explicit permission.
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Session Logs: For quality assurance and technical improvement, basic session logs (e.g., time, duration, and actions) may be stored but will not include sensitive data.
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Your trust is important to us, and we ensure the highest standards of confidentiality and data security during all Remote Tech Support sessions.
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4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared with:
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Service providers or partners assisting us in delivering services (bound by confidentiality agreements).
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Legal or regulatory authorities, if required to comply with the law or enforce our policies.
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5. Data Security
We implement robust security measures to protect your information from unauthorized access, misuse, or loss. These include encryption, firewalls, and secure access protocols for our systems.
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6. Your Rights and Choices
You have the right to:
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Access, update, or correct your personal information.
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Request deletion of your data (subject to legal or service-related retention).
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Opt-out of receiving marketing communications at any time.
To exercise these rights, please contact us at support@wvssolutions.com.
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7. Third-Party Links
Our website may include links to third-party websites. WVS Solutions is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.
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8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
WVS Solutions
New Rochelle, NY
support@wvssolutions.com
(914) 339-9330
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By using our website, services, or Remote Tech Support, you consent to the terms outlined in this Privacy Policy.
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Last Updated: 12/2024